Frequently Asked Questions?
Which payment methods do you accept?
We accept all major credits cards, Visa, MasterCard, Discover, and American Express.
Are the weft sealed?
No, we highly recommend you seal your wefts to prevent shedding.
Yes, once you wash and deep condition your hair, the original pattern will return.
For additional tips on preventing chlorine and salt water damage visit http://www.adopting.org/adoptions/summertime-hair-care-tips.html http://www.doctoroz.com/videos/home-anti-aging-recipes-pt-2
10-12” is the shortest length we carry.
Example: ( 12-14″ approx.4-7 oz of hair is needed, 16-18″ approx. 6-9 oz of hair is needed, 20-22″ approx. 8-11 oz of hair is needed, 24-26″ approx. 10-13 oz of hair is needed) depending on the texture fine hair requires more and voluminous hair takes less.What are Blends?
Blends are a selection of two or more supplements with/without a closure or frontal.
What are supplements?
Supplements are bundles /wefts that are sold individuall. Each supplement has it’s own unique variations in luster, texture, pattern and color.
What is a backorder?
Your backorder item will be shipped via FedEx express saver as soon as it becomes available. Because we ship in-stock items as soon as possible, backorder items will arrive in separate shipments. If you need to change or cancel your backorder item please chat with us!
The shipment dates provided at the time your order is placed are an estimate and may vary from the actual ship date. Don’t worry though, if the date is pushed back over 45 business days, the backorder will be canceled and you will receive a cancellation email.
Nour Collection Shipping/Delivery
At the current moment all orders are running on 3-5 business days (Please note that weekends and holidays do not count as business days)
Once the order is ready, you will receive an email notification that it has been shipped. Once shipped, please allow 2-5 business days to receive your order. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted.
Please note that these processing and shipping times are estimates and orders may arrive earlier or potentially later dependent on post-delivery estimates.
What is your refund policy?
Returns and Exchanges
What is your refund policy?
Due to health-related concerns, we do not accept returns on hair that has been altered from the original packaging in any way. No returns on hair that has been installed, worn, or damaged. All hair returns must have the original tags and security seal still attached in original packaging.
Hair that has been washed, unraveled from the bundle, or altered in any way will NOT be accepted.
We adhere to this policy as a necessary health precaution. We do not offer refunds.
If you are unhappy with your purchase for any reason, you can exchange (within three business days) or receive a store credit. We will not grant any refunds/exchanges on hair that has been altered from the packaged state in any way. All exchange requests must be made within three business days of receipt.
Once we receive your request for an exchange, we will reply with instructions and RMA# (Return Merchandise Authorization #) if necessary.
* The hair must not be untied from the bundle.
* We offer one exchange per original order.
* Shipping and Handling costs will be at the customer’s expense.
* We will only consider returns on hair if the bundle is unused and remains untied.
* Returned packages must be accompanied by a copy of the original invoice.
* Returns or cancellations are subject to a 15% restocking fee per items.
* Merchandise must be received before a return can be granted.
* After we receive your package, allow up to 24-48 hours for your return to be processed.
* Exchanges must have an RMA created within three days of the original order. Exchanges will not be permitted after three days.
* Returns without an RMA form will not be accepted (package will be refused and returned to sender)
Do I have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option because NirvanaNour will not be responsible for lost returns.
May I return my extensions without contacting you or getting an RMA?
No. You must contact us before sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchange for merchandise returned without contacting us cannot be guaranteed.
*** Do Not Cut the Lace on your closure or Frontal
***Do not cut the zip tie on your bundles
*** we will NOT allow an exchange if there are any signs of being worn.
*** We are not responsible for any alterations that the customer does to the hair, for example, but not limited to chemical processing, coloring, cutting, or texturizing.
*** Hair must be in its original packaging and form zip ties and security seal attached
*** Color out your own risk
*** NirvanaNour is not responsible for returns that are lost or delayed in shipping.
*** WE WILL NOT ACCEPT A RETURN OR EXCHANGE ON SALES/SPECIALS. *** All SALES ARE FINAL***
*** Returns without an RMA form will not be accepted (package will be refused and returned to sender)
Federal law states that no one can return human hair products that have been used.
We adhere to these strict policies with respect to hair returns and federal law. Please return the item in the original and resalable condition as a necessary health requirement. Products must be exchanged for something of equal or greater value.
Help us so you can have the hair experience you deserve by contacting us at [email protected] if you have any question or concern. We’re here to help.
How can I track my order?
Click on “Login” at the top of our web page and click on the link to reset your password. If you have forgotten your username, please contact us for assistance.
Hours of operation?
Monday-Friday: 10:30 am- 6:30 pm
Method of Payment
NirvanaNour welcomes Visa/MasterCard & APEX with valid identification.
Thank you for your consideration & understanding.