TERMS AND CONDITIONS
The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.
All content appearing on this Website is the property of NirvanaNour Copyright © 2012-2020 NirvanaNour All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012-2020 NirvanaNour All rights reserved.
All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by NirvanaNour. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or another intellectual property right of NirvanaNour or any third party, except as expressly granted herein.
Use of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. NirvanaNour and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if NirvanaNour believes that customer conduct violates applicable law or is harmful to the interests of NirvanaNour and its subsidiaries.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: -To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) -To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.) -To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Please provides a minimum 24-hour notice of cancellation, to avoid charges for last minute canceled services. 24 HR Cancellations can only be made via a phone call directly
Method of Payment
NirvanaNour welcomes Visa/MasterCard & APEX with valid identification.
No return/refund given (all sales are final.)
1846-B Snake River Rd
Katy, TX 77449
E-mail: [email protected]
Phone: 469 688 5235
All items will leave our facility within 24- 72 hours after you place your order (this does not include weekends and holidays). You can expect your package to arrive within 3-4 business days via FedEx Express Saver or the Next Business Day Delivery by choosing FedEx Priority Overnight (The US only).
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. NirvanaNour is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
NirvanaNour charges sales tax for merchandise ordered on this Website based on the applicable state sales tax rate and the location to which the order is being shipped. **NirvanaNour is required to charge their clients sales tax in the state of Texas. The taxes must be collected and paid to the State Comptroller which we are not affiliated with. **
Returns and Exchanges
What is your refund policy?
Due to health-related concerns, we do not accept returns on hair that has been altered from the original packaging in any way. No returns on hair that has been installed, worn, or damaged. All hair returns must have the original tags and security seal still attached in original packaging.
Hair that has been washed, unraveled from the bundle, or altered in any way will NOT be accepted.
We adhere to this policy as a necessary health precaution. We do not offer refunds.
If you are unhappy with your purchase for any reason, you can exchange (within three business days) or receive a store credit. We will not grant any refunds/exchanges on hair that has been altered from the packaged state in any way. All exchange requests must be made within three business days of receipt.
Once we receive your request for an exchange, we will reply with instructions and RMA# (Return Merchandise Authorization #) if necessary.
* The hair must not be untied from the bundle.
* We offer one exchange per original order.
* Shipping and Handling costs will be at the customer’s expense.
* We will only consider returns on hair if the bundle is unused and remains untied.
* Returned packages must be accompanied by a copy of the original invoice.
* Returns or cancellations are subject to a 15% restocking fee per items.
* Merchandise must be received before a return can be granted.
* After we receive your package, allow up to 24-48 hours for your return to be processed.
* Exchanges must have an RMA created within three days of the original order. Exchanges will not be permitted after three days.
* Returns without an RMA form will not be accepted (package will be refused and returned to sender)
Do I have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option because NirvanaNour will not be responsible for lost returns.
May I return my extensions without contacting you or getting an RMA?
No. You must contact us before sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchange for merchandise returned without contacting us cannot be guaranteed.
*** Do Not Cut the Lace on your closure or Frontal
***Do not cut the zip tie on your bundles
*** we will NOT allow an exchange if there are any signs of being worn.
*** We are not responsible for any alterations that the customer does to the hair, for example, but not limited to chemical processing, coloring, cutting, or texturizing.
*** Hair must be in its original packaging and form zip ties and security seal attached
*** Color out your own risk
*** NirvanaNour is not responsible for returns that are lost or delayed in shipping.
*** WE WILL NOT ACCEPT A RETURN OR EXCHANGE ON SALES/SPECIALS. *** All SALES ARE FINAL***
*** Returns without an RMA form will not be accepted (package will be refused and returned to sender)
Federal law states that no one can return human hair products that have been used.
We adhere to these strict policies with respect to hair returns and federal law. Please return the item in the original and resalable condition as a necessary health requirement. Products must be exchanged for something of equal or greater value.
Help us so you can have the hair experience you deserve by contacting us at [email protected] if you have any question or concern. We’re here to help.